Train it on your business
Configure your services, pricing ranges, service area, hours, and answers to the questions callers ask most.
SOLUTION AI Voice Receptionist
Answer every call, even at 2 AM
CoastaFlow's AI voice receptionist answers calls in your business's voice, captures caller details, answers common questions, and books appointments, escalating to your team whenever a human is needed.
Meet Alessa
Every caller gets an answer.Every opportunity keeps moving.
Alessa is the Coasta agent who answers, qualifies, books, and hands complex conversations to your team with the full context attached.
Inside CoastaFlow
The AI receptionist, visible inside your operating system.
The Problem
You can't staff the phone every hour customers call
Emergency calls come at night. Quote requests come during lunch. Hiring a full-time receptionist or answering service is expensive, and voicemail loses the job. Every unanswered call is revenue walking to a competitor.
04 How it works
Up and running in days, not months
It answers when you can't
Set it for after-hours, busy-hour overflow, or every call. The AI greets callers and starts a natural conversation.
It captures and books
The receptionist collects caller details, answers questions, and books appointments directly into your calendar.
It escalates to humans
For emergencies or anything outside its scope, it transfers or flags your team immediately with a summary.
Everything a great receptionist does, 24/7
Your AI receptionist handles the calls your team doesn't have time for, with the consistency your customers deserve.
24/7 coverage without 24/7 payroll
Nights, weekends, and holidays are covered without hiring additional staff.
Every caller's details captured
Name, number, and reason for calling are logged to the CRM, even if they do not book.
Consistent, professional first impression
Every caller gets a prompt, courteous answer in the tone you define.
Humans handle what matters
Routine questions are handled automatically; your team spends time on real conversations.
Instant appointment booking
Callers can schedule against real availability. Confirmation texts go out while still on the call.
Overflow and after-hours modes
Run full-time, after hours only, or as overflow when lines are busy. You control when it answers.
Real call paths
After-hours emergency
Caller describes an urgent issue. AI captures details and assesses urgency, then escalates to on-call staff with a summary.
Routine booking
Caller requests an estimate. AI checks calendar availability, books the appointment, and sends a confirmation text.
Common questions
Caller asks about services, hours, or service area. AI answers from your knowledge base and offers to book or take a message.
Built for service businesses
Home services
A restoration company captures middle-of-the-night water damage calls, qualifying urgency and dispatching on-call crews without a live answering service.
Real estate
A team's AI receptionist answers sign calls after hours, shares listing details, and books showings directly into the agent's calendar.
Professional services
A med spa's AI receptionist handles booking and rescheduling calls during treatments, when no one at the front desk can pick up.
Common questions
Does the AI sound robotic?
The receptionist uses natural, modern voice technology and speaks in the tone you configure. You can listen to and adjust how it handles calls before going live.
What happens if the AI can't answer something?
It does not guess. It takes a detailed message, offers a transfer or callback, and flags your team. Callers always have a path to a human.
Can it really book appointments?
Yes. Connected to your CoastaFlow calendar, it offers real availability and confirms bookings by text while on the call.
Do I control when it answers?
Completely. Use it after hours only, as overflow when lines are busy, or as your full-time first answer.
Ready to stop missing calls?
Book a strategy call to review your current call handling, missed-call process, appointment flow, and follow-up system.
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