10 Quick answers
Common questions about CoastaFlow
Straight answers on fit, cost, AI reception, and how we implement.
Is CoastaFlow an AI-powered CRM?
Yes. CoastaFlow is Coastal Solutions Media’s AI-powered CRM and business operating system for service businesses. It combines pipeline and contact management with AI receptionist, SMS/email automation, missed-call recovery, scheduling, reviews, and reporting.
Who is CoastaFlow for?
Service and field businesses that live on leads and appointments: HVAC, plumbing, electrical, roofing, flooring, painting, home services, healthcare and wellness, real estate teams, and professional services.
How is CoastaFlow different from HubSpot?
HubSpot and enterprise CRMs are powerful but often heavy or generic for trade workflows. CoastaFlow is designed around phone-first leads, missed-call recovery, AI voice reception, SMS follow-up, and pipelines for booked jobs without a large ops team.
Does CoastaFlow include an AI receptionist?
AI voice and chat capabilities are part of the CoastaFlow ecosystem. Coverage and configuration depend on plan and add-ons. The AI receptionist answers, routes, captures details, and can trigger SMS recovery when calls are missed.
What does CoastaFlow cost?
Published software plans start around $197/month (Grow), $297/month (Pro), and $497/month (Elite), with usage credits and optional AI employee add-ons. Agency implementation and marketing retainers are scoped separately.