From 50% Missed Calls to Zero:
A 6-Month Transformation
A 3-truck plumbing company in Charlotte was losing $45,000 per year to missed calls. This is the story of how they ended up adding $62,000 in new annual revenue.
Results in 6 Months
The Challenge
ClearFlow Plumbing has been serving the Charlotte metro area for 12 years. Owner Dave Patterson built from a one-truck operation to a respected 3-truck company. But their phone was becoming their biggest liability.
They were getting 40-50 calls a week and half were going to voicemail. Voicemails were checked 2x daily, average callback delay was 4-6 hours, and estimated annual loss was $45,000+.
The Solution
They implemented Coastal Solutions Media missed call text back system. When a call went unanswered, customers received a text within 30 seconds. The AI then qualified them via text and scheduled appointments directly.
The Results
Missed Call Rate
Text Response Rate
Response Time
Q1 New Revenue
Google Reviews
What Dave Said
"This has been the single best business decision I have made in 12 years. We are now booking 3-4 jobs a day from calls that used to go to voicemail."
Stop Losing Calls to Voicemail
Every missed call is a customer who hired your competitor. Coastal Solutions Media turns those silent losses into booked appointments.